FAQs

To get in touch with us, simply fill out our contact form or send us an email at Flourhaus@gmail.com
I am dedicated to providing a seamless and personalized experience, ensuring that all your inquiries and cake requirements are addressed promptly. Reach out today and let's begin creating a delectable masterpiece that perfectly captures your vision and tastes.

We highly advise brides to contact us for their wedding cake as soon as they have finalised their wedding date. It is recommended to reach out anywhere between 2 to 12 months in advance to secure your preferred date and ensure availability. This generous timeframe allows us ample time to collaborate and craft something truly enchanting together, tailoring it to your unique vision.

For all bespoke cakes, we kindly request a minimum notice of 2 weeks. This duration allows us to meticulously customize and create your cake, ensuring every detail meets your expectations. In certain cases where specific ingredients or components need to be sourced, this time frame enables us to arrange for any necessary orders.

When it comes to cupcakes, we kindly request a notice period ranging from one to two weeks. This timeframe allows us to dedicate attention to every delightful cupcake, ensuring they are prepared to perfection for your special occasion.

To secure your booking, we kindly request a deposit which can be made either as half of the total order amount or as a full payment. This deposit ensures that your order is confirmed and reserved exclusively for you. The remaining balance will be due prior to your scheduled pick up or delivery date, allowing us to finalise the preparations for your bespoke creation.

My artisan cakes are meticulously customized, ensuring a unique creation for each client. Therefore, There’s no set price as cakes are individually priced based on factors such as size, design and intricacy. The prices provided below serve as a general guide, allowing you to estimate the cost:

Single tier cake: Starting from $160 and up.

Two tier cake: Starting from $350 and up.

Three tier cake: Starting from $700 and up.

Four tier cake: Starting from $1100 and up.

Please note that these prices are subject to variation and may be adjusted based on the specific details of your desired cake. We prioritize providing exceptional value and quality, ensuring that each cake is a true masterpiece tailored to your preferences. During our consultation process, we will work closely with you to finalize the design and provide an accurate price quote for your custom artisan cake.

Certainly! We offer cake tasting packs on a quarterly basis, allowing you to sample our delectable flavors and experience the quality of our creations. If you're interested and would like to join our waiting list, please send us an email at Flourhaus@gmail.com
I will be delighted to add you to the list and keep you informed about the upcoming cake tasting events. Get ready to indulge in a delightful journey of flavors and discover the perfect selection for your bespoke cake.

We prioritize food safety and adhere to insurance regulations, and therefore, we regret to inform you that we do not permit external florists or individuals to directly decorate our cakes. However, we are more than happy to assist you in coordinating with vendors to arrange for flowers or other decorations that can complement your cake beautifully. I can liaise with the vendors of your choice to ensure a seamless integration of the floral or decorative elements with the cake design. I am dedicated to creating a stunning and cohesive presentation for your special occasion while maintaining the highest standards of quality and safety.

We offer delivery services for your convenience, ensuring that your cake reaches its destination safely and in perfect condition. Delivery availability is subject to scheduling, and pricing is determined based on the distance to the delivery location. Our delivery fees start from $30 and may vary depending on the specific distance and logistical requirements.

It's important to note that for wedding cakes, delivery is mandatory to ensure the utmost care and precision in transporting and setting up the cake at your venue. We understand the significance of your special day and take every precaution to guarantee a flawless presentation.

During the consultation process, we will discuss the details of your delivery needs, including the location, timing, and any additional considerations. Our goal is to provide a seamless experience from creation to delivery, allowing you to enjoy your cake with peace of mind.

Certainly, we can accommodate requests for foam fake tiers in your cake design. However, it's important to note that incorporating foam tiers requires the same amount of effort and cost as real cake tiers. While foam tiers can provide an aesthetic element and allow for larger or more elaborate designs, they come with certain considerations.

One factor to consider is the weather and season. Foam tiers can be challenging to work with, especially during hot summers when heat can affect their stability. Therefore, we do not recommend incorporating foam tiers during such conditions to ensure the overall integrity and presentation of your cake.

During our consultation process, we will discuss your design preferences and any specific requirements you may have. I will provide guidance and recommendations to create a cake that not only meets your vision but also ensures the highest quality and stability for your special occasion.

We appreciate your understanding, but please note that due to the nature of our baking process and the kitchen environment, we are unable to accommodate specific dietary requirements. While we strive to provide a diverse range of flavors and options, we cannot guarantee that our cakes are suitable for individuals with specific dietary needs or restrictions.

We appreciate your understanding of our policies. Regarding the deposit or retainer fee, please note that it is non-refundable. This fee is intended to secure your booking and ensure our commitment to creating your bespoke cake.

In the event of a cancellation within two weeks of the required day, a fee may be incurred. We understand that unforeseen circumstances can arise, and we will handle each cancellation on a case-by-case basis. However, as a general guideline, cancellations made within this timeframe may result in additional charges to compensate for the work and resources already invested in your order.

If you wish to postpone your order without providing a specific rescheduled date, it will be considered a cancellation. We kindly ask that you communicate any changes or updates to your order as soon as possible to allow us to adjust our arrangements accordingly.

We strive to maintain open communication and flexibility while also ensuring the best possible service and experience for all our clients. Thank you for your understanding and cooperation in adhering to these policies.

I value originality, which is why we do not directly replicate cakes designed by others. While I encourage you to share inspiration and mood boards to convey your desired style and theme, I believe in creating unique and personalised cakes that reflect your vision.

During our collaboration, we can work together to recreate a particular style or theme, ensuring that it is tailored specifically to your preferences. Our goal is to bring your ideas to life while adding our own creative touch, resulting in a one-of-a-kind cake that is truly yours.

By combining your inspiration with my expertise, we can craft a special cake that embodies your individuality and captures the essence of your occasion.